Privacy Policy

Last updated: 30 January 2026

Effective Date: 30 January 2026

Spectator is a private live coaching layer for important conversations. This Privacy Policy explains how Spectator.coach (“Spectator,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website, apps, and services.

This policy is designed to be clear about one important point: Spectator is built for live support, not for recording or storing call content.

1. Privacy summary

Here is the short version:

• Spectator does not record your calls by default.
• Spectator does not transcribe your calls by default.
• Live audio is transmitted only to power active Spectator sessions.
• We collect account, device, usage, session metadata, billing, and support information needed to operate the service.
• We do not sell your personal information.
• The Host controls availability and active coaching sessions.
• You are responsible for using Spectator only where live coaching or assistance is authorized.

The full policy below explains this in more detail.

2. Information we collect

We collect information in the following categories.

Account information

When you create or use a Spectator account, we may collect:

• Account identifier
• Email address
• Display name or local alias, if provided
• Authentication information
• Workspace or team information, if applicable
• Account settings and preferences

Spectator IDs, contacts, and trusted coach relationships

Spectator uses IDs and trusted connections to help users add approved coaches or teammates.

We may collect:

• Your Spectator ID
• IDs of people you add or approve
• Friend, coach, team, or workspace relationships
• Local aliases or labels you create for your own use
• Invitation, request, and acceptance status

Presence and status information

To make live coaching work, Spectator may process presence and session availability signals, such as:

• Available or not available status
• On-call or session-related state
• Active session state
• Connection status
• Basic device or app status needed to support session flow

Session metadata

When a Spectator session starts, runs, or ends, we may collect limited metadata such as:

• Session ID
• Host account ID
• Coach or Spectator account ID
• Start and end time
• Session duration
• Connection state
• App version
• Error logs and diagnostics
• Consent or policy acknowledgement version, where applicable

Session metadata helps us operate the service, troubleshoot issues, maintain safety controls, prevent abuse, and support responsible use.

Live audio

Spectator processes live audio to provide the service.

During an active session:

• The Host’s call context may be transmitted to the approved coach through Spectator.
• The coach’s voice may be transmitted privately to the Host.
• The coach’s voice is not intentionally sent into the external call by Spectator.
• Spectator does not record or transcribe live audio by default.
• We do not use live audio to build advertising profiles.

Live audio may pass through our real-time communications infrastructure and service providers only as needed to operate active sessions.

Device, app, and diagnostics information

We may collect technical information such as:

• Device type and operating system
• App version
• Browser type, if using the website
• IP address
• Approximate region derived from IP address
• Crash reports
• Performance logs
• Audio routing or permission state needed for troubleshooting
• Network quality and connection diagnostics

We use this information to keep Spectator reliable, secure, and functional.

Website and analytics information

When you visit our website, we may collect:

• Pages viewed
• Referral source
• Approximate location
• Device and browser information
• Events such as button clicks, form submissions, and signups
• Cookie or similar technology information, where used

We use this to understand interest in Spectator, improve the website, and measure product demand.

Billing information

If you purchase a paid plan, our payment provider may collect billing details such as:

• Name
• Email
• Billing address
• Payment method details
• Transaction history
• Tax information

We do not store full payment card numbers on our own systems unless explicitly stated. Payment information is processed by our payment provider.

Support communications

If you contact us, we may collect:

• Your name and email
• Message content
• Support request details
• Attachments or screenshots you choose to send
• Follow-up communications

Do not send sensitive call content, recordings, transcripts, or confidential third-party information to support unless necessary and authorized.

3. How we use information

We use information to:

• Provide, operate, and improve Spectator
• Create and manage accounts
• Enable trusted coach relationships
• Show presence and availability
• Start, run, and end Spectator sessions
• Route live audio during active sessions
• Maintain Host awareness and session controls
• Troubleshoot audio, connection, device, and app issues
• Prevent misuse, abuse, fraud, and unauthorized activity
• Enforce our Terms and Acceptable Use Policy
• Process payments and manage subscriptions
• Communicate with you about the service
• Provide customer support
• Improve product reliability and user experience
• Comply with legal obligations

We do not use call audio for advertising.

4. How we share information

We may share information with the following categories of recipients.

Service providers

We use service providers to operate Spectator, such as:

• Cloud hosting providers
• Database and authentication providers
• Real-time communications providers
• Analytics providers
• Payment processors
• Customer support tools
• Email and communication tools
• Security and error monitoring tools

These providers may process information only as needed to provide services to us.

Other Spectator users

Some information is shared with other users as part of the product experience.

For example:

• A trusted coach may see that you are available.
• A Host may see which coach is connected.
• A coach may receive the live call context during an authorized active session.
• A Host may receive the coach’s private voice during an active session.
• Team or workspace members may see information based on workspace settings.

Organizations and workspaces

If you use Spectator through a company, team, or workspace, information related to your account and sessions may be visible to workspace administrators depending on the plan and settings.

This may include:

• Account information
• Workspace membership
• Session metadata
• Policy acknowledgements
• Usage information
• Billing or subscription status

We do not provide call recordings or transcripts unless such a feature exists, is enabled, and is covered by additional terms and notices.

Legal and safety reasons

We may disclose information if we believe it is necessary to:

• Comply with law, legal process, or government requests
• Enforce our Terms or Acceptable Use Policy
• Protect the rights, safety, and security of users, Spectator, or third parties
• Investigate misuse, fraud, abuse, or security incidents
• Prevent harm or unlawful activity

Business transfers

If Spectator is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate protections.

5. Cookies and similar technologies

We may use cookies and similar technologies on our website to:

• Keep the website functional
• Remember preferences
• Understand website traffic
• Measure marketing performance
• Improve user experience

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

If we use analytics or advertising tools that require consent in certain regions, we will provide appropriate controls where required.

6. Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Examples:

• Account information is kept while your account is active.
• Session metadata may be kept to operate the service, support safety, resolve disputes, troubleshoot issues, and enforce policies.
• Billing records may be kept as required for tax, accounting, and legal obligations.
• Support communications may be kept to provide ongoing support and improve the product.
• Live audio is not recorded or retained by Spectator by default.

When information is no longer needed, we may delete, anonymize, or aggregate it.

7. Security

We use reasonable technical, organizational, and administrative measures to protect information.

These may include:

• Access controls
• Encryption in transit
• Secure authentication practices
• Limited access to production systems
• Monitoring and logging
• Vendor security review
• Internal privacy and security practices

No system is perfectly secure. You are responsible for protecting your account credentials and for using Spectator only with trusted people and approved devices.

8. Your choices

Depending on your location and applicable law, you may have choices or rights related to your personal information, including the ability to:

• Access personal information
• Correct inaccurate information
• Delete certain information
• Object to or restrict certain processing
• Request a copy of certain information
• Opt out of certain communications
• Withdraw consent where processing is based on consent

To make a request, contact us at:

support@spectator.coach

We may need to verify your identity before responding.

9. California privacy notice

If you are a California resident, you may have rights under California privacy laws, including the right to know, access, correct, delete, and opt out of certain uses or disclosures of personal information.

We do not sell personal information. We do not knowingly share personal information for cross-context behavioral advertising unless we provide a way to opt out where required.

To exercise California privacy rights, contact us at:

support@spectator.coach

We will not discriminate against you for exercising your privacy rights.

10. European and UK users

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.

Depending on the context, we may process personal information based on:

• Performance of a contract
• Legitimate interests
• Consent
• Compliance with legal obligations

You may have rights to access, correct, delete, restrict, object to processing, request portability, or lodge a complaint with a data protection authority.

To contact us about privacy rights, email:

support@spectator.coach

11. International transfers

Spectator may process and store information in countries other than where you live. These countries may have data protection laws that differ from your jurisdiction.

Where required, we use appropriate safeguards for international transfers of personal information.

12. Children

Spectator is not intended for children under 16, and we do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to Spectator, contact us at:

support@spectator.coach

We will take appropriate steps to delete the information if required.

13. Third-party services

Spectator may interact with third-party services such as calling apps, operating system features, payment processors, analytics tools, or communications providers.

This Privacy Policy does not apply to third-party services that we do not control. Their privacy practices are governed by their own policies.

14. Responsible use and consent

Spectator is designed for authorized live coaching and support.

You are responsible for ensuring that your use of Spectator complies with applicable laws, workplace rules, platform terms, contracts, participant expectations, and any required notice or consent obligations.

Do not use Spectator for covert listening, unauthorized assistance, surveillance, cheating, harassment, or any other prohibited purpose described in our Acceptable Use Policy.

15. Changes to this policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the effective date and may provide additional notice where appropriate.

Your continued use of Spectator after the updated policy becomes effective means you acknowledge the updated policy.

16. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at: